Cancellation Policy

Plans change, and that's fine. You can cancel or reschedule your appointment, we just ask that you follow the steps below so we can offer your slot to another customer who needs it.

Notice period

To cancel or reschedule, please give us at least 3 (three) business hours' notice before the start of your appointment window. For example, if your appointment is scheduled between 12pm and 4pm, you must notify us before 9am on the same day.

How to cancel or reschedule

A service call can only be cancelled by speaking with a live agent, who will give you a cancellation code over the phone. Please keep this code as confirmation of your cancellation. If you call outside of business hours, please do not leave a voicemail, as voicemails cannot be accepted as valid cancellation notice.

Late cancellations and missed appointments

If you do not follow this cancellation policy, a reduced service call fee of $125 will apply. Payment must be made within 24 hours of the time of your original appointment.

After a repair is under way

Once you've approved the written price and we've started work or ordered parts for your repair, that job is under way. If your situation changes, talk to us and we'll do our best to work something out.